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Teszt Adri 2

General Terms and Conditions of Purchase

In the online shop of Akadémiai Kiadó Zrt. you can buy printed books including dictionaries on paper, various online services, DVDs and other products and services appearing in the shop's offer (all together, as the case may be: product or service). It is not possible to buy journals in the online shop. You can find out about the purchase options and conditions with regard to journals at

These General Terms and Conditions of Purchase apply to purchases made in the online shop of Akadémiai Kiadó Zrt.

The General Terms and Conditions of Purchase (hereinafter: the Terms and Conditions of Purchase) contain the following parts:

1. Basic concepts of the Terms and Conditions of Purchase
2. Purpose, publication and scope of the Terms and Conditions of Purchase
3. Purchase conditions, under which Provider provides the Customer with the Internet Purchase Service, as well as any special purchase information for each product and service
4. Delivery conditions (transport/delivery)
5. Payment terms
6. Rights and obligations of the Customer, complaint handling
7. Data management, data protection, data security
8. Miscellaneous provisions

Please read the following carefully!

1. Basic concepts of the Terms and Conditions of Purchase:

A.) Service Provider information:
Akadémiai Kiadó Zrt. (hereinafter: Provider)
Headquarters (address): H-1117 Budapest, Budafoki út 187-189. building A, 3rd floor, Hungary
Telephone number: (36-1) 464 8200
Registration number: C / 003273
Company registration number: 01-10-043151
Tax identification number: 11387729-2-43
Bank account number: 13700016-02491013-00000000
Provider's data management registration number for marketing purposes: NAIH-72637/2014

B.) Customer:
Anyone using the Provider's internet shopping service, registers on the Provider's internet interface or orders or purchases a product or service through that interface or uses the Provider's internet interface.

C.) Carrier:
We serve our Customers who provide a domestic delivery address with the help of GLS Courier Service.
We serve our Customers with foreign delivery addresses with the help of Fedex Courier Service.

2. Purpose, publication and scope of the Terms and Conditions of Purchase

A.) The Provider has issued the Terms and Conditions of Purchase of the Internet Purchase Service to regulate in detail the conditions related to the Internet Purchase Service and the use of the Internet interface of the Service Provider, the rights and obligations of the Provider and the Customer, as well as other relevant circumstances related to the Internet Purchase Service.

B.) The Terms and Conditions of Purchase contain the general terms and conditions of the legal relationship that arises between Provider and the Customer who enters into a contractual relationship with it. Internet Purchase Service with respect to matters not regulated herein, the activity of Provider and the Internet Interface Service shall be governed by the applicable substantive laws of Hungary, in particular the Civil Code, as well as the Hungarian regulatory provisions, without the need for any special provision. Any disputes shall be subject to the jurisdiction of the courts of Hungary, including the application of Hungarian procedural law.

C.) The Provider informs about important news, information and changes related to the products and services in its newsletter sent by e-mail or on its website. Provider may unilaterally amend these Terms and Conditions of Purchase, which amendments shall become effective 30 days after the publication of the new version of these Terms and Conditions of Purchase. The publication shall be made on this Internet interface, as well as electronically (by email) to the Customers who have a legal relationship with Provider at the time of the change. If Customer continues to use Service Provider's Internet Purchasing Services website, this shall be deemed acceptance of the change. The Terms and Conditions of Purchase remain in force as long as the Provider provides the Internet Purchase Service.

3. Purchase conditions, under which Provider provides the Customer with the Internet Purchase Service, as well as any special purchase information for some products and services

A.) These Terms and Conditions of Purchase shall apply to and be effective for all Customers unless otherwise specified in the Terms and Conditions of Purchase. By using the Provider's Internet Purchase Service, the Customer unconditionally and irrevocably accepts these contractual terms and conditions and agrees to be bound by it.

B.) According to these Terms and Conditions of Purchase, natural persons who contact the Internet interface of Provider are also considered Customers and are therefore personally responsible for their activities related to the Internet interface of Provider, regardless of whether they have identified themselves with their own password or have acted on behalf of an institution. If the Customer uses the Provider's Internet Purchasing Services, this shall be deemed to constitute acceptance of the Terms and Conditions of Purchase.

C.) The Customer is not authorized to access the server of Provider via Telnet or any other means; the Customer's page can only be viewed in the browser. No other program (e.g. cgi) may be executed on the server of Provider; in case of violation of these rules, Customer may be excluded from the service without prior notice.

D.) Provider constantly monitors the server to prevent tampering with its server. In case of detection of tampering, Provider will contact the Customer as soon as possible, and if all the circumstances of the case do not justify the discontinuation of the service without prior notice, it will allow a period of 5 days from the contact to clarify the situation.

E.) Provider is not responsible for the content and authenticity of the information not posted by Provider on the Internet interface.

F.) Provider's liability for direct damages is limited to the net price of the product purchased, unless such limitation of liability is expressly prohibited by law. Except as expressly prohibited by law, Provider shall not be liable for any indirect, consequential, or incidental damages or lost profits, including, without limitation, damages resulting from loss of data, loss of programs, loss of business or reputation, and Provider's Internet interface and any damages or losses arising out of the use or inability to use this Internet Shopping Service; in no event shall Provider be liable for any damages arising out of causes beyond its direct control.

G.) Due to the specifics of the data network (INTERNET), the data network user interface maintained by the Provider is available both domestically and internationally.

H.) The contract is concluded on the Provider's website by accepting the Terms and Conditions of Purchase. The condition for the purchase on the Provider's website is the registration, and the provision of personal and other data specified in chapter 7 of this Terms and Conditions of Purchase is necessary for the lawful execution of the purchase. The order is considered placed when the Customer completes the ordering process by clicking the button "Order" under point 3 in the shopping cart menu. Orders can be placed in the Internet shop only electronically via the Internet interface of the shop, via the Internet at Orders by telephone, fax, email or letter are not accepted by Provider for the purpose of delivery within the framework of the webshop. Provider also sends information associated with the orders to the Customers electronically. Provider will automatically send a confirmation within 48 hours of the order. If the confirmation is not received within the aforementioned period, Customer is released from the obligation to submit an offer. Before placing the order, Customer has the possibility to change the data provided during registration by overwriting and saving the changed data. The order shall be deemed to be a contract concluded on the Internet but not signed, the content of which shall be archived by Provider and may be retrieved subsequently. If the ordered product is not available, Provider will inform Customer immediately and refund any payment already made to Customer, but no later than 30 days after the information.

I.) Provider reserves the right to delete the data after receipt of the orders, if the authenticity of the registration data is doubtful or not traceable, and to classify the orders placed with this data as invalid. Orders can be paid up to a gross value of 100,000 HUF according to Payment Terms, orders exceeding this amount will be considered separately. The sales prices quoted by Provider are in Hungarian Forint (HUF) and include the current value added tax. The price of the product is always the price available on the website on the day of the order. Provider shall provide the prices of the products and services in EUR, i.e. in EUR, to Customers who provide a foreign billing address on the English-language Site. The consumer prices given in Euro are formed prices, they are not converted by the Provider at the current MNB or other bank rate. In the case of the purchase price stated in Euro and accepted by the Customer, any exchange rate or other financial transaction loss shall be borne by the Customer.

J.) If Provider offers a product or service that can be obtained by download from the Internet Shopping Service, the specific arrangements for downloading are set out in the terms and conditions and description of the relevant product. In the case of the purchase of such a product or service, the right of withdrawal can only be exercised before download.

K.) Prerequisite for the use of Internet Shopping Service is that the Customer registers in the central database AK-ID, which was created by Provider for the purpose of uniform identification of users. The user identification automatically extends to the pages, and of Provider, or can be initiated on any of these pages, so that the data of email address and password provided during registration allow the Customer to access for all services subject to AK-ID registration, interfaces available to registered users and, in the case of a valid subscription, subscribed services.
When registering, the Customer creates a user − AK-ID account − by entering his data according to point 7.A.), and thus the registration data are entered into the AK-ID database.
Upon registration, Customer is required to accept the Terms and Conditions, License Agreement or similar document of Provider and the Privacy Policy of Provider in accordance with the instructions appearing in the pop-up windows or otherwise.

L.) When purchasing online services (when no physical product is shipped), the following terms apply:
In case of purchase a product (online dictionaries), a code will be sent to the Customer by email from Provider immediately after the purchase and payment of the purchase price. The code must be activated according to the instructions given in the email, after which the Customer can access the service in question.
In case of purchase of a product (online library), after the payment, Provider will immediately set up (activate) the access in the AK-ID account belonging to the e-mail given during the registration.

M.) When registering on the Provider's website, the Customer's data will be stored by Provider after they have been entered, so that the Customer only has to enter the user name (email address) and password when placing a new order.

N.) Once the order has been released, it cannot be cancelled electronically. The Customer may initiate the cancellation of the order by contacting the Customer Service using the contact details provided in the Contact information until the order is confirmed by Provider. After the order has been confirmed, the Customer may - if he is entitled to do so exercise his right of withdrawal in accordance with the applicable provisions or within the time limit.

4. Delivery conditions (transport/delivery)

A.) The following delivery information applies to all products ordered on the Service Provider's website that cannot be obtained/used online or by downloading:
Provider will deliver the ordered product to the Customer, if it matches the Terms and Conditions of Purchase. Customer will be served with the help of GLS Courier Service in case of a domestic delivery address and Fedex Courier Service in case of a foreign delivery address. Provider does not charge any packaging costs for the ordered publications.

B.) Delivery costs for domestic delivery address:
For credit card/PayPal/bank transfer: 690,- HUF
For cash on delivery: 990,- HUF
For purchases over 9,000 HUF or personal pickup, delivery is free of charge.
The delivery time is indicated in the last step of the checkout process.
For an order that does not reach the free shipping limit, the flat rate shipping fee is always calculated automatically after the products to be ordered have been placed in the shopping cart and the delivery and payment methods have been specified.

C.) Delivery costs for foreign shipping addresses:
In all cases, shipping charges are automatically calculated based on the weight of the products being ordered and the place of destination. The delivery fee is calculated and displayed after the products have been added to the shopping cart and the delivery and payment methods have been specified.

D.) The delivery time by courier is also indicated in step 3 of the order, when selecting the delivery methods. If the ordered products are available and Customer has paid the full purchase price, Provider will hand over the products to the carrier within one week at the latest.

E.) Provider shall not liable for incorrect information on domestic and foreign shipping costs, which are based on a possible system error that is not within the control of Provider! In case of purchasing online product(s) exclusively, Provider doesn't charge any shipping cost.

F.) Home delivery can be requested both domestically and internationally. The delivery address can be the address of the home or also of the workplace, i.e. any current delivery address can be entered. The delivery address can be different from the billing address. The delivery address should be the address where the Customer is most likely to be at the expected time of delivery. Once the order has been placed, the delivery address cannot be changed subsequently on the website!

G.) In case of paying by credit card or via PayPal system, personal pickup is also possible, without shipping costs.
There is no shop at the headquarters of Provider, therefore an immediate pickup and payment on site in the shop is not possible. Provider delivers the publications requested by self-collection from an external warehouse to its headquarters, the delivery time is 2-6 working days. Customer will be informed in a separate email about the time of pickup. After notification, the package can be picked up at the headquarters of Provider on weekdays (Monday - Friday) between 9:00am and 3:45pm. Address: 1117 Budapest, Budafoki út 187-189. building A, 3rd floor.


5. Payment terms

A.) Cash on delivery: In the case of cash on delivery, the order value and the delivery fee must be paid in cash on receipt of the goods. Cash on delivery is only possible if you provide a domestic billing and delivery address.

B.) Bank transfer: For companies and institutions with a domestic billing and delivery address, in the case of a bank transfer, the order value and the delivery fee must be paid by bank transfer against invoice after receipt of the ordered goods. This payment method is offered by Provider on its interface, but it reserves the right to change the transfer payment method and inform the Customer about it. If the Customer does not pay the invoice by the expiry of the payment deadline indicated therein, Provider will forward the Customer data and the documents certifying the legitimacy of the claim to the claims management and collection company appointed by Provider. The commissioned company will notify the Customer in writing and/or by telephone by the 30th day after the expiry of the payment deadline and inform him of the consequences to be expected in the event of non-performance. If the reminder remains unsuccessful, the company repeats the reminder until the 90th and then until the 180th day. Thereafter, Provider shall decide on the further steps of the enforcement of the claim on the basis of the statutory provisions.

C.) Credit card payment on the Internet: For online credit card payments, we deduct the charge for the merchandise and any delivery fee as part of the transaction through CIB Bank's server.
Learn more about online credit card payments

D.) PayPal: a megvásárolt termék árának kifizetése során lehetőség van a PayPal rendszeren keresztül történő fizetési mód alkalmazására is, amennyiben a vásárló rendelkezik PayPal fiókkal, vagy regisztrál a PayPal oldalon.
Learn more about payment with PayPal

E.) When ordering from a foreign billing and/or shipping address, or choosing personal pickup, or when purchasing an online dictionary subscription or MeRSZ online library subscription, only Internet credit card or PayPal payment can be used.

6. Rights and obligations of the Customer, complaint handling

A.) The regulation on the exercise of the right of withdrawal from orders placed is governed by Regulation 45/2014 on the detailed rules of contracts between the consumer and the trader. It is included in a Government Decree and the Civil Code.

a) According to the of Government Decree 45/2014, the Customer can withdraw from the contract within 14 days without giving any reason. The Customer may exercise his right of withdrawal within 14 days of receipt of the goods. If the Customer has not received a written confirmation by this time, he may exercise his right of withdrawal up to 14 days after receipt of the confirmation. In the case of a contract for services, the same time limits for exercising the right of withdrawal shall apply, except that the date of conclusion of the contract shall be taken into account instead of the date of receipt of the product. In the case of a written withdrawal, it is sufficient to send the withdrawal notice to Provider as a registered letter to the postal address. Withdrawal may also be declared by sending an e-mail to within the above-mentioned period. Withdrawal may be exercised using the model declaration in Appendix 2 or by means of an unequivocal declaration of withdrawal. Provider will confirm the withdrawal electronically immediately after sending it, but no later than within 2 working days.

b) Date of receipt in case of personal pickup is the date of receipt of the purchased product at the premises of Provider (office), in case of home delivery the date of receipt from the carrier or other courier service. This may be proved by a receipt from the courier. The manner of receipt does not preclude the exercise of the right of withdrawal.

c) In case of withdrawal, Customer is obliged to return the product to the address of Provider (1117 Budapest, Budafoki út 187-189. building A, 3rd floor) at its own expense, and Provider will return the purchase price of the returned product(s) no later than 14 days after becoming aware of the withdrawal. In case of withdrawal, Customer is solely responsible for the cost of returning the product. In case of purchase and sale of a product, Provider may withhold the refund of the purchase price until Customer has returned the product or has confirmed the return to Provider beyond doubt. For this refund, Provider will use the same payment method that Customer used for the original transaction, unless Customer has explicitly agreed to be paid by another method.

d) It is not possible to collect packages returned by cash on delivery.

e) Customer cannot exercise the right of withdrawal in the case of the sale and purchase of a sealed audio or video recording or a copy of computer software if the packaging has been opened after receipt. In the case of a contract for the purchase of sound or visual recordings in unopened packaging and a copy of computer software, the right of withdrawal may be exercised in accordance with the provisions of a) above. Furthermore, in case of purchase of digital data content, internet content, downloadable products or services provided on intangible media, Customer may not exercise the right of withdrawal if Provider has started the execution of the service with Customer's express prior consent and Customer has simultaneously confirmed that he/she will lose the right of withdrawal referred to in point (a) after the execution has started. Furthermore, the right of withdrawal cannot be exercised when purchasing a newspaper journal or magazine, with the exception of subscription contracts.

f) Provider may claim compensation for damage caused by the improper use of the goods.

g) For further information on the right of withdrawal, please refer to Appendix 1 to these Terms and Conditions of Purchase.

B.) Service Provider 's guarantee and warranty liability in the Civil Code and in 151/2003. (IX. 22.), and for the settlement of guarantee and warranty claims in 19/2014. (IV. 29.) NGM Regulation.

C.) For defective technical products, it is possible to request a replacement within 8 days of receipt, after which you must contact the warranty service directly. In the case of a product that is not considered repairable by the service, Provider will organise a replacement. If the replacement is not possible, Customer can choose to receive a discount or cancel the purchase.

D.) Provider makes every effort to ensure that the information displayed on its pages (price, availability, description of products, etc.) is as accurate as possible. For more information on warranty and guarantee, please refer to Appendix 3 to these Terms and Conditions of Purchase.

E.) Consumer complaints will be handled in writing at or by calling Customer Service at Provider headquarters at +36 (1) 464-8200. Customer service is available to Customers during the following hours: Weekdays from 9am to 4pm. Otherwise, the statutory provisions of the CLV Act 1997 on consumer protection apply to the handling of complaints.

F.) In consumer protection cases, jurisdiction is also established by the place of residence of Customer, the location of Provider and the place where the infringement was committed. The application may be submitted to any competent Government Office or District Office.
Consumer protection portal:
The competent consumer protection authority of the first level after the registered office of Service Provider: Government Office of the Capital City Budapest XI. District Office (Address: 1113 Budapest, Bocskai út 39-41.; Telephone number: +36 1 896-4379; E-mail:; Customer reception: at a pre-arranged time; Website:
In case of rejection of the complaint of the Customer qualifying as a consumer or in case of a consumer dispute, Provider will inform the Customer qualifying as a consumer of the name, registered office, telephone and internet contact and postal address of the competent consumer protection authority. This information is also available through Customer Service and the Provider website. Additional information is available at

G.) The Customer, who is deemed to be a consumer, may submit an application for out-of-court settlement of a consumer dispute to the conciliation board of his place of residence or domicile. In the absence of a domestic domicile or residence, the arbitration body of the registered office of Provider shall have jurisdiction, the details of which are as follows: Headquarters of Budapest Conciliation Board: 1016 Budapest, Krisztina körút 99. III. floor 310, postal address: 1253 Budapest, PO Box 10., email:, telefax: +36 (1) 488-2186, telephone: +36 (1) 488-2131.
In case of rejection of the consumer complaint or dispute, Provider informs the Costumer about the possibility of contacting the competent conciliation body according to his place of residence or stay, as well as the name, registered office, telephone and internet contact and postal address of the competent conciliation body. This information is also available through Customer Service and the Provider website. More information is available at

For more information on possible judicial enforcement, please visit

H.) In the event of a cross-border consumer dispute relating to an online purchase or online service contract, the Budapest Conciliation Board under the auspices of the Budapest Chamber shall have exclusive jurisdiction to hear the case.

I.) Provider considers the Code of Ethics of Hungarian Advertising Association and the Association Hungarian Content Providers as binding for itself.

7. Data management, data protection, data security

A.) During the registration process required to use the Service, Provider may request the following data from Customers:

Required data for purchase:
- Customer's name and company name
- Customer's address or residence/seat
- Customer's user name
- Customer's password
- Customer's email address
- Customer's phone number
- in case of a corporate or institutional customer, the name, telephone number and email address of the contact person, if different from Customer's telephone number and/or email address
- shipping address
- contact telephone number
- billing address, if different from Customer's address, residence or place of business
- for purchases made on behalf of a company or institution, the tax number of the company/institution
Optional information:
- fax number

Customer commits himself to send only real and correct data to Service Provider.

B.) Privacy Policy

By providing the aforementioned data, Customer expressly consents to Provider processing the data provided by Customer in connection with the provision of Internet Shopping Service for this purpose and for the performance of the contract concluded with Customer. Customer acknowledges that Provider is entitled to process the data provided by Customer, insofar as this is not prevented by a law or any other provision of Customer based on the law, for as long as it is necessary for Provider to fulfil its obligations towards the tax authorities. The minimum duration shall be 8 years from the last day of the year in which the contract is terminated, in accordance with the retention period of the documents containing the relevant data.
By providing the data, Customer also consents to the use of a data processor by Provider within the framework of the above-mentioned data management, in compliance with the provisions of the relevant legal regulations.
By providing the data or accepting and/or adapting the so-called cookies used on the web pages of Provider, Customer also agrees that Provider stores and uses the collected statistical data in a non-uniquely identifiable way, respecting and protecting the rights of individuals.
Provider is entitled to send Customer a newsletter or other advertising letters, personalized service offers and other advertising material, provided that Customer has previously given his clear, express and voluntary consent by entering the relevant data during registration. Provider is not obliged to verify the accuracy of data provided by Customer during registration or otherwise when granting consent. Customer has the right to revoke his voluntary consent at any time. In this case, Provider will no longer send the Customer newsletters, offers or other promotional letters or materials after the revocation and will delete the Customer's data from the data of Customers registered for the newsletter.

C.) Customer can access his own data with a password of his choice, which can be changed at any time. In case of a verified change, Customer is entitled to change the provided personal data on the Internet user interface of Provider (in the AK-ID account), but he is obliged to inform the Provider about the contact details of the Customer Service indicated in the contact information. Customer is not entitled to delete the data provided to him, which are necessary for the fulfilment of the contract by Provider and/or for the fulfilment of the data provision obligations of Provider, until the expiry of the period mentioned under point B.). In this case, Customer is obliged to compensate for any resulting damage and also acknowledges that in the event of deletion of the data, Provider will be exempt from further performance of the obligations arising from the contract concluded between the parties.

D.) It is the Customer's responsibility to protect the confidentiality of the password. It is also the Customer's responsibility to treat the data with the appropriate confidentiality. Provider is not responsible for any unauthorized use of the password.

E.) Provider may provide links to other websites from its own Internet interface. When using the links, Customer must be aware that the confidentiality and privacy rules applicable to the websites may vary from time to time, and Provider is not responsible for the confidentiality rules of others or the rules for handling personal data collected by others.

F.) During the processing or storage of the Customer's data, Provider will take all reasonable and technically possible measures to prevent unauthorized persons from accessing the Customer's data.

G.) The contract concluded between Provider and Customer also includes the currently valid data management information of Provider, which can be accessed via the following link: Privacy Policy is also automatically accepted with the purchase. In any case, Provider will treat the data provided by Customer in accordance with the current legislation on data management, which are the following: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Repeat Directive 95/46 / EC (General Data Protection Regulation - GDPR) and Law CXII of 2011 on the right to informational self-determination and the right to freedom of information. For data management issues not covered in this chapter 7, the data management information from Provider and the legal acts mentioned above apply.

8. Miscellaneous provisions

A.) Issues not regulated in these Terms and Conditions of Purchase shall be governed by the Civil Code (Act V of 2013) and other relevant legislation of Hungary.

B.) The provisions of this Terms and Conditions of Purchase, which are set out in Art. or other legislation, in particular 45/2014. of Government Decree 45/2014. Government Decree - apply only to contracts concluded with persons who qualify as consumers (§ 8: 1 par. 1 (3) of the Civil Code), in the case of a Customer who does not qualify as a consumer, the Provider is not obliged to apply them.

C.) Should any provision of these Terms and Conditions of Purchase conflict with a provision of a mandatory applicable law, the mandatory provision of such law shall prevail. If a legal provision mentioned in these Terms and Conditions of Purchase is replaced by a new legal provision, the provisions of the new legal provision shall apply to the legal relationship of the parties without this Terms and Conditions of Purchase being changed.

D.) The following Appendices are attached to these Terms and Conditions of Purchase to provide information about certain rights and obligations of Customers who are consumers:
Appendix 1: Information on the right of withdrawal/termination,
Appendix 2: Declaration of withdrawal/termination form,
Appendix 3: Information on material defect, product guarantee and warranty.

Budapest, 2021.

Applies: 2021.05.19.